Messaging and email service is still sporadic for BlackBerry users in Europe, Latin America, Asia and Africa, as outages stretch into their third day.
Research In Motion Ltd., the Canadian company that makes the phones, said Tuesday that a crucial link in its infrastructure had failed, and a backup didn't work either.
RIM said it was now working to get through a backlog of traffic.
Some Canadian Twitter users were reporting service outages as well, leaving the U.S. as the only major country that's unaffected.
Unlike other cellphone makers, RIM handles email and messaging traffic to and from its phones. When it encounters a problem, millions of subscribers are affected at once.
In the UAE, Etisalat said it would compensate its BlackBerry customers after they were left without some services on their smartphones following failures on RIM’s network.
“Prepaid customers will receive the equivalent of three days usage, free-of-charge and credited to their account within 24 hours, while for postpaid contract customers, this will be adjusted in their monthly bill,” Etisalat said in an emailed statement.
“Given the exceptional and unprecedented circumstances, we are compensating our BlackBerry users,” added Matthew Willsher, Etisalat chief marketing officer.